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ServiceNow for Fulfillers: Part 2 of 3
March 20 @ 10:00 am - 12:00 pm
This class is for you if you manage tickets in ServiceNow, whether you’re new to ServiceNow or if you’re looking for a refresher. This class is broken into 3 parts across 3 days in a week. Each section is 2 hours long. Please sign up for all sections of the class to receive the full course offering.
This class covers:
- key terms and concepts, such as the difference between service requests and incidents and understanding their structure
- adding and closing tasks
- corresponding with customers through ServiceNow
- working with sensitive tickets and watchlists
- resolving tickets (resolved vs. closed)
- finding assignment groups
- brief introduction to dashboards, favorites, and lists
Class sizes are small and registration is required
Sign up here *You’ll receive class information by email the day before the class.