Ad hoc Training Offerings

The Service Now Engagement Team offers ad-hoc training for specific topics.

Service Management Foundation (ITIL4)

The Service Management Foundation course – based on the ITIL framework – helps you understand the fundamentals of Service Management. It introduces the key concepts and the practices that enable successful service management.

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In this 2-hour course the instructor will use a combination of lecture, discussion, and examples to explain the course objectives. The training slides will be provided. This course is offered on an ad-hoc basis, submit a request for this course via the ServiceNow Platform catalog item.