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ServiceNow produces digital workflows that deliver better experiences and unlock productivity for employees and the enterprise. Our goal is to modernize our service management practices.

Graphic showing multiple IT service management components and how ServiceNow brings them all into one platform.

How ServiceNow Modernizes Service Management

Provide One Place for Users to Make All Requests

Request and track services through a single service portal and from any device—creating a consumer-like experience.

Automate Assignments with Routing Capabilites

ServiceNow can automatically triage incidents and requests, providing integrated collaboration to improve teamwork.

A Single Cloud System of Action for IT

Drive IT efficiencies and reduce costs by consolidating on-premise tools and infrastructure on the ServiceNow Platform.

Drive Action with Service and Asset Awareness

Manage IT services and assets to gain visibility into cost of ownership and get fast resolution.

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Make Better Decisions with Dashboards and Analytics

Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.

Consolidate Incident, Problem, and Change Management

Provide consistency across processes with documented changes, service interruptions, outages, and known issues.