Recorded Webinars & Quick Videos
Tips & Tricks Webinars
DASHBOARD AND FILTERING BASICS
The introductory webinar in a series of Tips and Tricks webinars, this video focuses on the basics of creating a dashboard and filtering lists.
Webinar Recording
TICKET STRUCTURES
This webinar focuses on the structure of a service request, how to move from level to level within the ticket, and when to use the Sensitive and Watch List features. It also covers the differences between the Save, Post, and Update buttons.
Webinar Recording
NOTIFICATIONS
This webinar’s main focus is how to manage the notifications you receive from ServiceNow, including setting up your filters and choosing how to receive notifications.
Webinar Recording
ADDING AD HOC APPROVERS
This webinar focused on handling ad hoc approvals in ServiceNow (for when you need an approval that’s not built into the workflow), things to keep in mind when creating standalone tasks, and more.
Webinar Recording
UNC REPORTS and DELEGATION FUNCTION
This webinar focused on UNC-created reports and how to add reports to your dashboard. It also demonstrates how to delegate your tickets to another fulfiller if you’re going to be out of the office.
Webinar Recording
VISUAL TASK BOARDS
This webinar focused on what makes up a visual task board and how to create one. It also discusses the new Request Reminder feature, and how a customer can reopen a resolved incident ticket within in the allotted 3 business days after it’s been resolved.
Webinar Recording
ONE YEAR IN
This webinar focused on additional comments in SCTASK. It also discusses terminologies such as service catalog, service categories, catalog item, service request, requested item, and variables.
Webinar Recording
Quick Tutorials
INTRODUCTION TO THE MAIN FULFILLER SCREEN (1:35)
Video
USING THE APPLICATION NAVIGATOR (1:09)
Video
HOW TO START WORKING AN INCIDENT TICKET (3:38)
Video
WORKING WITH ASSIGNMENT GROUPS (:54)
Video
USING STANDALONE TASKS (1:35)
Video
CLOSING A SERVICE REQUEST TASK (1:12)
Video