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Places to Find Information

ServiceNow Teams site

Join the ServiceNow Teams site to ask questions of the ServiceNow team and of others on campus who use ServceNow. The Teams site is also a good place to give feedback and share tips you’ve learned.

Training and webinars

Check the Events calendar under Upcoming training to find hands-on classes and webinars.

Help articles at help.unc.edu

The ServiceNow team adds topics specific to using ServiceNow at UNC to the ITS knowledgebase.  Search Help Portal for “ServiceNow” to find them.

ServiceNow’s product documentation

ServiceNow has extensive online help information that you can search to find in-depth how-to’s.  If you have a license for ServiceNow (that is, you work with tickets through the uncch.servicenow.com link), you can find the product documentation by logging into the fulfiller view and clicking the question mark icon in the top, right corner of the screen.