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Portal Update

March 16, 2023

We will roll out ServiceNow portal updates on Thursday, March 23rd.

What’s changing?

  • We will introduce a splash page to encourage users to log in before interacting with the portal.
  • We have refreshed the Help portal homepage, and Browse our Services page to align with University and ITS branding.

What’s not changing?

  • We are calling this a refresh. For now, we have not changed the underlying functionality or interfaces.

Why are we making these changes?

  • Introducing the splash page may seem like we’re adding a layer of complexity to the site, but users receive a better experience if they have authenticated.
  • They can view all catalog items and help articles available based on their affiliation.
  • They also receive an improved chat experience when ServiceDesk staff can identify their affiliation, status, and history at the beginning of a conversation.